Privacy Policy

Automagic Solutions (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [yourwebsite.com], use our services, or interact with us in any way.

1. Information We Collect

Personal Information:

• Name, email address, phone number, billing address, and other contact details.

• Payment information (collected securely via third-party payment processors).

Non-Personal Information:

• Browser type, operating system, IP address, device type, and browsing behavior.

• Cookies and similar tracking technologies.

Sensitive Information:

We do not knowingly collect sensitive information (e.g., health, religious, or biometric data) unless required for specific services and explicitly provided by you.

2. How We Use Your Information

We may use the information we collect for purposes such as:

• Providing and managing our services.

• Personalizing user experience.

• Communicating updates, promotions, or important notices.

• Complying with legal obligations.

• Managing outbound communications via AI agents, automated SMS, and social media (e.g., lead finding on Facebook).

3. Automated Communications and Social Media Engagement

In addition to our standard services, we engage in the following activities:

• Outbound Calling with AI Agents: We use AI-driven outbound calling systems to contact our users. Any data collected during these calls is integrated into our CRM to improve service and follow-up processes.

• Automated SMS: We send automated SMS messages for notifications, updates, and promotional purposes. By opting in, you consent to receiving such messages. You can opt out at any time.

• Social Media Lead Generation: We utilize social media platforms such as Facebook to identify and engage potential leads. Data collected through these efforts is used solely for marketing and service improvement purposes.

4. Use of Third-Party Services

We leverage the services of third-party providers to enhance our offerings:

• OpenAI and Elevenlabs: We use backend services provided by OpenAI and Elevenlabs for processing natural language and voice data. For details on how these providers handle data, please review their respective privacy policies on OpenAI’s website and Elevenlabs’ website.

• Other Service Providers: We may share your data with payment processors, hosting providers, and other partners who perform services on our behalf. All such providers are contractually obligated to protect your information.

5. How We Share Your Information

We do not sell your information. However, we may share it with:

• Service providers (as noted above) to perform services on our behalf.

• Law enforcement, if required by applicable law.

• Business affiliates in the event of a merger, acquisition, or sale of assets.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations.

7. Cookies and Tracking

We use cookies to enhance your browsing experience. You can manage cookie preferences through your browser settings, though some functionalities may be impacted if cookies are disabled.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their privacy policies.

9. Data Security

We implement reasonable technical and organizational measures to protect your information. However, no method of transmission or storage is 100% secure.

10. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal information.

• Withdraw consent for data processing.

• File a complaint with a data protection authority.

11. Children’s Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect information from children without parental consent.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with the “Effective Date” clearly indicated.

13. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Automagic Solutions

Email: info@automagicsolutions.com